End User Computing Analyst

NTT DATA BUSINESS SOLUTIONS; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Chennai, India is seeking a desktop support specialist to assist end users with PC issues. You will handle Windows operating system problems, software installations, and basic network connectivity tasks to keep user devices productive.

The role requires 1–3 years of experience in desktop and laptop support, the ability to guide users with clear, step-by-step instructions, and a proactive approach to remote troubleshooting and documenting solutions for knowledge

Qualifications

• 1–3 years of desktop and laptop support experience.
• Experience addressing hardware, software and networking tickets.
• Ability to guide users with step-by-step instructions.

Responsibilities

• End user support for desktop issues and Windows OS.
• Handle hardware, software and networking tickets.
• Guide customers through installing applications and peripherals.
• Diagnose problems by asking targeted questions.

Skills

Desktop support

Windows OS

Network troubleshooting

Remote troubleshooting

Job description

Roles and Responsibilities:

• End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands.
• Addressing user tickets regarding hardware, software and networking
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems

Requirements:

• 1- 3 years of experience in Desktop and Laptop support.
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals