Desktop Engineer

Embee Software; Jamshedpur; On-site; INR 350,000 - 550,000; Full time

Job summary

Embee Software in Jharkhand seeks a Desktop Support Engineer to assist clients with hardware, software, and networking issues, either on-site or remotely via systems.

The role requires hands-on problem solving, strong knowledge of Windows and Mac OS, and the ability to set up meetings on Zoom, Microsoft Teams, and Google Meet. 2 years experience preferred.

You will log tickets, prepare reports and manuals, and coordinate with the support team to ensure client systems stay operational.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Certifications such as Microsoft Certified: CompTIA A+ or equivalent.
• Proven experience as a Desktop Engineer or similar role.
• Strong knowledge of Windows and Mac operating systems.

Responsibilities

• Addressing user tickets for hardware, software, and networking issues.
• Assisting customers by installing applications and peripherals.
• Providing technical support on-site or via remote access systems.
• Assisting users with Audio/Video related issues.
• Diagnosing and resolving projector and microphone issues for end users.
• Setting up and managing meetings on Zoom, Teams, and Google Meet.

Skills

Problem solving

Communication

Windows OS

Mac OS

Networking basics

Remote support

Education

Bachelor's degree in CS/IT

Certifications e.g. CompTIA A+

Job description

Job Title: Desktop Support Engineer

Job Overview

A Desktop Support engineer, assist clients with their hardware, software, and networking issues. Their duties include software installations, network problems, hardware problems, and other IT-related difficulties either on-site or remotely via systems.

Work Experience

2 Years

Key Responsibilities

• Addressing user tickets for issues regarding hardware, software, and networking.
• Assisting customers through installing applications and computer peripherals.
• Providing technical support either by visiting on-site or through remote-access systems.
• Assisting users on Audio/Video related issues.
• Skilled in diagnosing and resolving projector and microphone issues for end users.
• Assisting users with setting up and managing meetings on Zoom, Microsoft Teams, and Google Meet.
• Providing IT networks and customer services to users inside and outside the company.
• Guide users with step-by-step instructions to resolve the issues.
• Customising the desktop applications as per the needs of users and clients.
• Advising on software and hardware upgrades.
• Maintaining a log of job tickets and maintenance tasks.
• Send the unresolved issues to the next level of the support team.
• Ensuring that the client systems are working fine.
• Creating technical reports and manuals.
• Keep up with current breakthroughs in computing technology and research its reviews.

Qualifications

• Bachelors degree in computer science, Information Technology, or a related field.
• Professional certifications such as Microsoft Certified: CompTIA A+, or equivalent.
• Proven experience as a Desktop Engineer or in a similar role.
• Strong knowledge of desktop operating systems, such as Windows and Mac.

Skills

• Excellent problem-solving and multitasking.
• Excellent communication (both in written and spoken) and interpersonal skills.
• Ability to work independently and collaboratively with a team.
• Understanding of Windows operating systems, hardware, software, and networking.
• Experience with Windows/Mac OS environments.
• Skilled in diagnosing and resolving projector and microphone issues for end users.
• Assisting users with setting up and managing meetings on Zoom, Microsoft Teams, and Google Meet
• Knowledge of SaaS (Software as a Service) and other hosting protocols for software.
• Providing prompt, courteous, and professional customer service.

Working

6 Days a week