It Desktop Engineer

SISL Infotech Pvt. Ltd.; Mumbai; On-site; INR 279,000 - 469,000; Full time

Job summary

SISL Infotech Pvt. Ltd. is seeking a dedicated IT Helpdesk Support Engineer in Mumbai to provide front-line support to end-users via phone, email, or in-person visits.

You will troubleshoot desktops, laptops, printers, and peripherals, manage incident tickets on ServiceNow, and collaborate with the team to resolve escalated issues while ensuring timely closure and thorough follow-up. This role requires strong communication, problem-solving skills, and a customer-oriented approach.

Qualifications

• Provide technical support to end-users through phone, email, or in-person visits.
• Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Manage incident tickets using ServiceNow platform for efficient resolution.
• Collaborate with team members to resolve complex technical issues that require escalation.
• Ensure timely closure of incidents and follow-up on open items.

Responsibilities

• Provide technical support to end-users through phone, email, or in-person visits.
• Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Manage incident tickets using ServiceNow platform for efficient resolution.
• Collaborate with team members to resolve complex technical issues that require escalation.
• Ensure timely closure of incidents and follow-up on open items.

Skills

Technical support

Tools

ServiceNow

Job description

Roles and Responsibilities

• Provide technical support to end-users through phone, email, or in-person visits.
  
• Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
  
• Manage incident tickets using ServiceNow platform for efficient resolution.
  
• Collaborate with team members to resolve complex technical issues that require escalation.
  
• Ensure timely closure of incidents and follow-up on open items.