Desktop Support Engineer

SI Infotech; Mumbai, Mumbai Suburban; On-site; INR 300,000 - 420,000; Full time

Job summary

SI Infotech is seeking a competent IT support professional in Mumbai to provide desktop support, troubleshoot hardware and software issues, and assist with helpdesk activities. The role involves conducting IT audits to identify vulnerabilities and implement remediation measures.

The candidate will manage user accounts, perform system maintenance tasks such as patching and backups, and monitor disk space to ensure smooth operations. Familiarity with incident reporting is preferred.

Responsibilities

• Provide desktop support to end-users, troubleshooting hardware and software issues.
• Conduct IT audits to identify vulnerabilities and implement remediation measures.
• Manage user accounts, including creation, modification, and termination of access rights.
• Perform system maintenance tasks such as patching, backups, and disk space monitoring.
• Assist with IT helpdesk activities like incident reporting and resolution.

Job description

Roles and Responsibilities

• Provide desktop support to end-users, troubleshooting hardware and software issues.


• Conduct IT audits to identify vulnerabilities and implement remediation measures.


• Manage user accounts, including creation, modification, and termination of access rights.


• Perform system maintenance tasks such as patching, backups, and disk space monitoring.


• Assist with IT helpdesk activities like incident reporting and resolution.