Help Desk Executive_Noida

Aforeserve; Dadri; Sur place; INR 250 000 - 400 000; Plein temps

Résumé du poste

Aforeserve is seeking a Help Desk Support specialist in India to provide first-line technical assistance for desktop and laptop issues. You will handle inquiries via phone, email, or chat, diagnose hardware and software problems, and ensure accurate ticket updates.

Collaboration with cross-functional teams and strict adherence to SLAs are essential for timely resolutions. The role emphasizes precise record-keeping, efficient incident management, and ongoing communication with customers to

Qualifications

• Experience in providing technical support to end-users for desktop and laptop hardware/software.

Responsabilités

• Provide technical support to end-users through phone, email, or chat for desktop and laptop issues.
• Troubleshoot hardware and software problems using tools such as antivirus software, disk management, event viewer, etc.
• Manage help desk operations including incident tracking, problem resolution, and service level agreements (SLAs).
• Collaborate with other teams to resolve complex technical issues that require escalation.
• Maintain accurate records of customer interactions and updates in the ticketing system.

Connaissances

Technical support

Customer service

Troubleshooting

Incident management

Outils

Ticketing system

Remote tools

Description du poste

Roles and Responsibilities

• Provide technical support to end-users through phone, email, or chat for desktop and laptop issues.
• Troubleshoot hardware and software problems using various tools such as antivirus software, disk management, event viewer, etc.
• Manage help desk operations including incident tracking, problem resolution, and service level agreements (SLAs).
• Collaborate with other teams to resolve complex technical issues that require escalation.
• Maintain accurate records of customer interactions and updates in the ticketing system.