It Support Engineer

Ciel HR; Ahmedabad District; On-site; INR 180,000 - 340,000; Full time

Job summary

Ciel HR in Ahmedabad is seeking a proactive Tech Support Executive to assist end-users and keep systems running smoothly. You will respond to incidents via phone, email, or in-person visits, diagnose issues, and implement fixes.

Join a collaborative team focused on timely resolution, documentation, and customer service excellence while maintaining accurate ticket records in our ticketing system.

Responsibilities

• Provide technical support to end-users via phone, email or in-person visits.
• Troubleshoot hardware and software issues on desktops, laptops, printers and peripherals.
• Install new software applications and configure settings as needed.
• Maintain accurate records of customer interactions using the ticketing system.
• Collaborate with team members to resolve complex technical issues.

Job description

Roles and Responsibilities

• Provide technical support to end-users through phone, email, or in-person visits.
  


• Troubleshoot hardware and software issues on desktop computers, laptops, printers, and other peripherals.
  


• Install new software applications and configure settings as needed.
  


• Maintain accurate records of customer interactions using our ticketing system.
  


• Collaborate with team members to resolve complex technical issues.