Service Desk Specialist

Capgemini; Dadri; Hybrid; INR 300,000 - 550,000; Full time

Job summary

Capgemini in Dadri, India, is seeking a Desktop Support Specialist to provide frontline technical assistance for desktop issues. You will handle end-user queries via phone, email, or chat, and troubleshoot hardware and software problems using a range of tools.

You will manage service requests from initiation to resolution, ensuring timely ticket closures and collaborating with cross-functional teams to resolve complex workstation issues.

Responsibilities

• Provide technical support to end-users through phone, email, or chat for desktop-related issues.
• Troubleshoot hardware and software problems using tools such as antivirus scanners, disk management utilities, etc.
• Manage service requests from initiation to resolution, ensuring timely closure of tickets.
• Collaborate with other teams (e.g., network operations) to resolve complex issues affecting multiple systems.
• Document all interactions with customers in a clear and concise manner.

Job description

Roles and Responsibilities

• Provide technical support to end-users through phone, email, or chat for desktop-related issues.
  
• Troubleshoot hardware and software problems using various tools such as antivirus scanners, disk management utilities, etc.
  
• Manage service requests from initiation to resolution, ensuring timely closure of tickets.
  
• Collaborate with other teams (e.g., network operations) to resolve complex issues affecting multiple systems.
  
• Document all interactions with customers in a clear and concise manner.