Desktop Support Engineer 2 - Location - Goa

3i Infotech Limited; South Goa District, North Goa; On-site; INR 300,000 - 520,000; Full time

Job summary

3i Infotech Limited is seeking a Desktop Support Engineer to join our Goa team. The role covers L1/L2 support for desktops, printers, and peripherals, with emphasis on Windows 10/11, AD, and Office 365.

You will troubleshoot hardware, software, and network issues, and provide remote and onsite user support in a fast-paced environment. The position requires 3–4 years of relevant experience, strong communication skills, and the ability to handle end-user escalations.

Qualifications

• B.E./B.Tech/B.Sc/BCA/Diploma in IT or related field.
• Minimum 3–4 years of desktop/IT infrastructure support.
• Strong communication and customer-facing skills.
• Experience with Windows 10/11, AD, and Office 365 is required.

Responsibilities

• Provide L1/L2 desktop and peripheral support (printers, scanners).
• Install, configure, and troubleshoot Windows 10/11.
• Resolve hardware, software, network, and app issues.
• Manage MS Outlook, Office 365, MS Teams configurations.
• Handle Active Directory user accounts and passwords.
• Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP.
• Install and configure network printers and peripherals.
• Log incidents in ITSM tools and meet SLA.
• Coordinate with network/server teams for issue resolution.
• Provide remote and on-site support to end users.

Skills

Windows 10/11

Active Directory

Office 365

TCP/IP DNS DHCP

Printer configuration

ITSM tools

Remote support

Education

B.E./B.Tech/B.Sc/BCA/Diploma IT

3–4 years desktop/IT support

Good communication

Tools

ServiceNow

ManageEngine

Ticketing systems

Remote support tools

Endpoint security

Job description

Job Description Desktop Support Engineer

Position: Desktop Support Engineer (L1/L2)
Experience: 34 Years
Location: Goa

Employment Type: Full-Time

Roles & Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, troubleshoot, and maintain Windows 10/11 operating systems.
• Troubleshoot hardware, software, network, and application-related issues.
• Configure and troubleshoot MS Outlook, Office 365, MS Teams, and other business applications.
• Handle Active Directory activities such as user account creation, password resets, and account unlocking.
• Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic network connectivity issues.
• Install and configure network and local printers, scanners, and peripheral devices.
• Manage incidents and service requests using ITSM tools such as ServiceNow, ManageEngine, or similar ticketing systems.
• Ensure timely resolution of incidents within defined SLA timelines.
• Perform system formatting, OS installation, software deployment, patch updates, and antivirus troubleshooting.
• Support IT asset management, hardware inventory, and asset allocation.
• Coordinate with network, server, and application teams for issue resolution.
• Provide remote and onsite technical support to end users.

Technical Skills Required

• Strong knowledge of Windows 10/11 and desktop troubleshooting.
• Hands-on experience with Active Directory and Office 365.
• Good understanding of TCP/IP, DNS, DHCP, LAN, WAN, and VPN.
• Experience in hardware troubleshooting and printer configuration.
• Knowledge of ITSM ticketing tools and SLA management.
• Basic understanding of ITIL processes.
• Experience with remote support tools and endpoint security.

Qualification

• B.E./B.Tech/B.Sc/BCA/Diploma in IT, Computer Science, or a related field.
• Minimum 3–4 years of relevant experience in Desktop Support or IT Infrastructure Support.
• Good communication skills and ability to handle end-user escalations.

Looking for immediate joiners.