ISSRRN000910 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture in India is seeking a candidate for a Service Desk related role focused on proactive support and SME participation. You will contribute actively and independently, helping provide thoughtful solutions while engaging in a dynamic environment.

Your work supports availability and reliability of production systems under SLA governance. The role emphasizes incident handling, service restoration, and data retention practices, with opportunities to grow in a collaborative team.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 1 year of experience in related skills.
• Beginner to intermediate proficiency in Service Desk activities.

Responsibilities

• Ensure production systems are available and meet defined SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service to production efficiently.
• Establish disaster recovery procedures to safeguard operations.
• Maintain data retention practices as per standards.

Skills

Service Desk Management

Service Desk Voice Support

Experience in related skills

Education

Bachelor's Degree in relevant field

Job description

Job Description:

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey where your contributions truly matter.

Ensure production systems are available and operating according to defined Service Level Agreements.

Drive incident and outage resolution with clear and timely communication.

Facilitate the restoration of service to the production environment efficiently.

Establish and maintain disaster recovery procedures to safeguard operations.

Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner knowledge of customer service principles.
• Intermediate communication skills.
• Beginner analytical thinking.
• Intermediate adaptability.