ISSRRN000716 - Infra Tech Support Practitioner Copy 13

Accenture in India; Gurugram District; Hybrid; INR 300,000 - 520,000; Full time

Job summary

Accenture in India is seeking an entry-level Service Desk professional in Gurugram to support the group through problem-solving discussions and knowledge-building. You will pursue expertise in service desk activities and collaborate in a dynamic, supportive workplace.

Responsibilities include ensuring production systems are available, driving incident/outage resolutions with clear communication, restoring services efficiently, and maintaining disaster recovery and data retention practices

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Incident management

Education

Bachelor's Degree in relevant field

Job description

Job Description:

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard operational continuity.

Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.

A minimum of 0 of experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Beginner proficiency in incident management.

Beginner proficiency in communication skills.

Beginner proficiency in problem solving.

Beginner proficiency in customer service.

Beginner proficiency in documentation.