ISSRRN000562 - Infra Tech Support Practitioner

Talentmate; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Talentmate is seeking a junior Service Desk professional to contribute in a dynamic team environment in Gurugram, India. You will participate in discussions, help provide thoughtful solutions, and grow as a subject matter expert in service desk operations.

Main responsibilities include ensuring systems availability, managing incidents and outages, and supporting disaster recovery planning with a focus on timely communication and data retention practices.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 year of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Mgmt

Voice Support

Education

Bachelor's Degree

Job description

Job Description:

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey that values your input and encourages your professional development.

Responsibilities:

• Ensure production systems are available and operating according to defined Service Level Agreements.


• Drive incident and outage resolution with clear and timely communication.


• Facilitate the restoration of service to the production environment efficiently.


• Establish and maintain disaster recovery procedures to safeguard operations.


• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• A minimum of 1 of experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.


• Intermediate proficiency in communication skills.


• Beginner proficiency in customer service orientation.


• Intermediate proficiency in time management.


• Beginner proficiency in analytical thinking.

Requirements: