ISSRRN000712 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Intermediate communication skills

Beginner problem solving

Intermediate customer service

Beginner time management

Intermediate attention to detail

Job summary

Accenture in India in Gurugram district seeks a production operations professional to ensure production systems are available and operating according to defined SLAs. You will drive incident and outage resolution and communicate clearly throughout the process.

Role includes facilitating restoration of service to the production environment, establishing disaster recovery procedures, and maintaining data-retention practices to support compliance and continuity.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to support organizational compliance and continuity.

Skills

Service Desk Management

Education

Bachelor's Degree in relevant field of studies

Job description

Job Description:

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish disaster recovery procedures to safeguard critical operations.

Maintain data retention practices to support organizational compliance and continuity.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 0 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in communication skills.
• Beginner proficiency in problem solving.
• Intermediate proficiency in customer service.
• Beginner proficiency in time management.
• Intermediate proficiency in attention to detail.