ISSRRN000660 - Infra Tech Support Practitioner Copy 06

Accenture in India; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in India is seeking a Service Desk professional to support production systems, participate in problem solving discussions, and develop expertise in service management in a collaborative, learning‑oriented environment.

You will help ensure systems are available per SLAs, drive incident and outage resolution with clear communication, and assist in establishing disaster recovery procedures and data retention practices across the organization.

Qualifications

• Beginner level in Service Desk Management.
• Prior related skills experience is a plus.
• Bachelor's degree in a relevant field is required.

Responsibilities

• Ensure production systems are available per SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service to production environment efficiently.
• Establish and maintain disaster recovery procedures.
• Maintain data retention practices according to policies.

Skills

Service Desk

Incident Management

Communication

Problem Solving

Education

Bachelor's Degree

Job description

Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. Join us in creating a positive impact and growing your skills in a welcoming and supportive setting.

RESPONSIBILITIES:

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in Incident Management.
• Beginner proficiency in Communication Skills.
• Beginner proficiency in Problem Solving.
• Beginner proficiency in Customer Service.
• Beginner proficiency in Process Improvement.