ISSRRN000726 - Infra Tech Support Practitioner Copy 07

Accenture in India; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Accenture in India is seeking a candidate to explore opportunities, build knowledge, and support the group while engaging in problem solving discussions. The role emphasizes developing expertise in Service Desk Management within a collaborative environment and contributing to a dynamic workplace.

You will ensure production systems meet defined SLAs, drive incident resolutions, and communicate clearly throughout outages.

Qualifications

• Beginner proficiency in Service Desk Management.
• 0 years of experience in related skills.
• Bachelor's degree in a relevant field.

Responsibilities

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
• Develop expertise in Service Desk Management and foster a collaborative environment where challenges are addressed thoughtfully.
• Join us in this exciting journey and contribute to a dynamic and supportive workplace.
• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Problem Solving

Incident Management

Disaster Recovery Planning

Data Retention

Education

Bachelor's degree

Job description

THE WORK:

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.


• This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully.


• Join us in this exciting journey and contribute to a dynamic and supportive workplace.


• Ensure production systems are available and operating according to defined Service Level Agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish disaster recovery procedures to safeguard critical operations.


• Maintain data retention practices in alignment with organizational standards.

HERE\'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• A minimum of 0 of experience in relevant related skills.


• Bachelor\'s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.


• Intermediate proficiency in communication.


• Beginner proficiency in incident management.


• Intermediate proficiency in disaster recovery planning.


• Beginner proficiency in data retention practices.