ISSRRN000689 - Infra Tech Support Practitioner Copy 02

Accenture in India; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in India is seeking a Service Desk Associate who will grow expertise in Service Desk Management while solving problems in a collaborative, supportive environment. You will ensure production systems meet SLAs, drive incident resolution, restore services quickly, establish disaster recovery procedures, and uphold data retention standards.

This entry‑level role welcomes beginners with a Bachelor's degree and offers a path to develop communication and incident management skills in a

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Communication

Incident management

Data management

Disaster recovery planning

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in incident management.
• Intermediate proficiency in disaster recovery planning.
• Beginner proficiency in data management.