ISSRRN0001189 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture in India seeks an entry-level Service Desk professional to help keep production systems up and resolve incidents promptly. You will participate in problem solving discussions and learn to manage data retention and disaster recovery procedures.

The role values beginner proficiency in service desk management, with emphasis on communication and customer service abilities. A relevant bachelor's degree is required. Prior related skills are a plus.

Qualifications

• Bachelor's Degree in relevant field.
• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.

Responsibilities

• Ensure production systems are available per defined SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service to production efficiently and effectively.
• Establish and maintain disaster recovery procedures.
• Maintain data retention practices per policy.

Skills

Service Desk Management

Problem Solving

Communication Skills

Incident Management

Customer Service

Data Management

Education

Bachelor's Degree

Job description

Job Description:

THE WORK: Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in this engaging journey and make a meaningful impact.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication skills.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in data management.