ISSRRN000725 - Infra Tech Support Practitioner Copy 08

Accenture; India; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture is seeking a candidate in India to build expertise in Service Desk Management. The role includes ensuring production systems operate according to Service Level Agreements, facilitating incident resolution, and maintaining effective communication. Ideal candidates should have a Bachelor's degree and beginner proficiency in service management. Additional beginner skills in incident management, communication, and customer service are a plus. This role contributes to a dynamic work environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate service restoration to the production environment efficiently.

Skills

Service Desk Management

Incident Management

Communication Skills

Problem Solving

Customer Service

Process Improvement

Education

Bachelor's Degree in a relevant field

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem‑solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards.

HERE’S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management. It is advantageous to have prior experience in related skills. Bachelor's Degree in a relevant field of study.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in Incident Management
• Beginner proficiency in Communication Skills
• Beginner proficiency in Problem Solving
• Beginner proficiency in Customer Service
• Beginner proficiency in Process Improvement

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.