Customer service Jobs available

Wsne Consulting; Gurugram District, Delhi; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Salary up to 5 LPA

Night shifts

24x7 shifts

Cabs provided

Travel allowance

Performant incentives

Immediate joining

Job summary

Wsne Consulting is hiring for a Customer Support Voice Process in Gurgaon. Both graduates and undergraduates can apply, with options for freshers or candidates with minimum CS experience. The role offers 5 days of work per week, 2 roster offs, and US night shifts with cab facilities and travel allowance.

Immediate joining is required. Candidates should have strong English communication, customer focus, and the ability to resolve issues while maintaining service levels and compliance.

Qualifications

• Good communication in English (written & verbal)
• Customer-focused with strong issue-resolution abilities
• Strong interpersonal and listening skills
• Analytical and problem-solving approach with attention to detail

Responsibilities

• Provide superior voice-based customer experience for card members
• Resolve customer queries following established procedures
• Offer solutions and ensure First Contact Resolution
• Identify customer mood and needs to suggest suitable benefits/products
• Meet quality, compliance and service level goals through effective decisions

Skills

English communication

Customer focus

Interpersonal skills

Listening skills

Analytical thinking

MS Office (Word/Excel/PowerPoint)

Education

Graduate or Undergraduate (any stream)

Tools

MS Office

Job description

Customer Support Voice Process

Gurgaon

• Both grad./ undergrad. can apply


• Both fresher/exp. can apply


• 5 days working/2 roster off


• US shifts


• Cabs provided


• Travel allowance provided


• Decent incentives


• Immediate Joining


• Salary-upto 5 lpa

Role & responsibilities

• Provide Superior Customer Experience on Voice to Consumer Card Members


• Resolve all Customer Queries and Follow Established Procedures as Appropriate


• Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members


• To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines


• Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times


• Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries


• Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.

Preferred candidate profile :

• Graduate Fresher can apply (any stream)


• Undergraduate/Graduate with min. 6 months Customer Service experienced candidates can also apply


• Good communication skills in English (written & verbal)


• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations


• Demonstrated Dependability/Self Motivating Skills. Change Management Ability


• Demonstrated Ability to Work effectively within a Team Environment as well as independently


• Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)


• 24/7 & Rotational shifts including night shifts


• Strong Interpersonal Communication and Comprehension Skills


• Candidate should be comfortable with 24*7 working environment.

Perks & Benefits

• Salary upto 5 LPA


• Lucrative incentives


• Night Shifts


• 24*7 Shifts


• 5 days working


• Roster Off


• Both side transport facility.