Fresher - Voice Apprentice

BT Group; Kolkata District; Hybrid; INR 180,000 - 300,000; Full time

Job summary

BT Group is hiring for an International Voice Support role in Kolkata. Fresher graduates are welcomed to apply and will handle customer calls, resolve queries, and provide product information while maintaining quality standards.

The role requires excellent English communication, quick learning, and the ability to work in rotational night shifts in a fast-paced environment.

Qualifications

• Excellent verbal communication skills in English.
• Good interpersonal and communication skills.
• Positive attitude and customer-centric approach.
• Ability to work in a fast-paced environment.
• Quick learner with a willingness to adapt.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer queries and concerns in a timely and efficient manner.
• Provide accurate information regarding products, services, and processes.
• Maintain excellent customer service standards and call quality.
• Document customer interactions and update records accurately.
• Meet individual and team performance targets.

Skills

Verbal communication

Interpersonal skills

Positive attitude

Adaptability

Fast-paced environment

Education

Graduate required

Tools

Typing skills

Basic computer knowledge

Job description

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer queries and concerns in a timely and efficient manner.
• Provide accurate information regarding products, services, and processes.
• Maintain excellent customer service standards and call quality.
• Document customer interactions and update records accurately.
• Meet individual and team performance targets.

Eligibility Criteria

• Graduates can apply ( 2024 onwards graduate required)
• Looking for freshers only.
• Excellent verbal communication skills in English.
• Strong listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.

Desired Skills

• Good interpersonal and communication skills.
• Positive attitude and customer-centric approach.
• Ability to work in a fast-paced environment.
• Quick learner with a willingness to adapt.

Experience: Fresher

Process: International Voice Support

Shift: Rotational / 24x7 Environment