International Voice Process - Sales and Retention

Iopex; Chennai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

PF, ESI, Health Insurance

Internal Job Posting paths

Job summary

iOPEX Technologies is hiring for International Sales, Retention & Semi-Voice Support in Chennai. You will bridge customer satisfaction with revenue growth by handling voice calls and chat to retain accounts and upsell premium plans.

The role requires at least 6 months in an International Voice/Semi-Voice process, strong English communication, and consultative selling skills. Immediate joiners preferred; flexible international shifts offered.

Qualifications

• Minimum 6 months in International Voice or Semi-Voice process.
• Proven track record in Sales, Customer Retention, Upselling, or Cross-selling.
• Elite verbal and written English communication with ability to close deals.

Responsibilities

• Retain at-risk international accounts through real-time voice calls and chat interactions.
• Identify cross-selling opportunities and upsell premium plans.

Skills

Elite English communication

Active listening

Consultative selling

Education

Undergraduate/Diploma

Job description

Greetings From iOPEX Technologies!

We are actively hiring high-performing professionals for our International Sales, Retention & Semi-Voice Support team. If you are a persuasive communicator who excels at retaining customers, driving upsells, and delivering a premium chat and voice experience, join us!

Role Overview

In this role, you will be the bridge between customer satisfaction and revenue growth. You will handle a mix of real-time voice calls and digital chat interactions, focusing on retaining at-risk international accounts, identifying cross-selling opportunities, and upselling premium plans.

Job Criteria

• Experience: Minimum 6 months in an International Voice or Semi-Voice Process with a proven track record in Sales, Customer Retention, Upselling, or Cross-selling.
• Skills: Elite verbal and written English communication with the ability to handle objections and close deals.
• Background: Strong grasp of chat etiquette, active listening, and consultative selling techniques.
• Documents: Must hold valid, proper relieving documents from your previous organization matching your UAN.
• Education: Any Undergraduate degree, HSC, or Diploma holder.
• Notice Period: Immediate joiners preferred. Must be available to join within 15 days.

(Please note: Domestic help desk, healthcare, and AR calling backgrounds will not be considered).

Compensation & Shifts

• Salary: CTC 3.0 to 5LPA + Performance-Based Sales Incentives (Final CTC varies based on experience).
• Shifts: Ready to work in flexible international rotational shifts.

Perks & Benefits

• Comprehensive PF, ESI, and Health Insurance coverage.
• Excellent Internal Job Posting (IJP) paths for rapid career progression.