International Voice Process Agent / Voice Process Executive

Expert Staffing Solutions New Delhi; Dadri; In loco; INR 240.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Cab facility

Attractive incentives

5 days working

Descrizione del lavoro

Expert Staffing Solutions New Delhi is hiring a Customer Support Executive for an International Voice Process in Noida. This role offers 5 days a week, rotational shifts including night shifts, and a cab facility with incentives for performance.

Freshers and experienced candidates can apply, with emphasis on strong English communication and customer-focused service. Join our dynamic international BPO team and grow your career with immediate joining and weekly offs on a rotational basis, working

Competenze

• Excellent verbal communication in English.
• Good listening and interpersonal skills.
• Basic computer knowledge and typing skills.
• Customer-focused mindset with positive attitude.
• Ability to work in rotational shifts, including night shifts.
• Willingness to work on rotational weekly offs.
• Freshers are welcome; international BPO experience is an advantage.

Mansioni

• Handle customer calls from international clients.
• Assist customers with queries, concerns, and service-related issues.
• Deliver excellent customer service with professional communication.
• Understand customer requirements and provide accurate, effective solutions.
• Resolve customer complaints efficiently and ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude during every interaction.
• Meet daily, weekly, and monthly performance targets.

Conoscenze

Excellent verbal English communication

Active listening

Typing skills

Basic computer knowledge

Customer-focused mindset

Rotational shifts including night

Weekly offs rotation

Freshers welcome

Strumenti

MS Office

Descrizione del lavoro

Role & responsibilities

Customer Support Executive | International Voice Process

Location: Noida

Looking for an exciting career opportunity with excellent benefits, attractive incentives, and career growth? Join our dynamic International BPO team!

• Experience: Freshers & Experienced Candidates Can Apply

Roles & Responsibilities

• Handle customer calls from international clients.
• Assist customers with their queries, concerns, and service-related issues.
• Deliver excellent customer service while maintaining professional communication.
• Understand customer requirements and provide accurate, effective solutions.
• Resolve customer complaints efficiently and ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude during every interaction.
• Meet daily, weekly, and monthly performance targets.

Preferred candidate profile

• Excellent verbal communication skills in English.
• Good listening, comprehension, and interpersonal skills.
• Basic computer knowledge and typing skills.
• Customer-focused mindset with a positive attitude.
• Ability to work in rotational shifts, including night shifts.
• Willingness to work on rotational weekly offs.
• Freshers are welcome; international BPO experience is an added advantage.
• Immediate joiners will be preferred.

Job Highlights

• Working Days: 5 Days Working
• Weekly Offs: 2 Rotational Week Offs
• Shift Timings: Rotational Shifts
• Cab Facility: Both-Side Cab Facility
• Incentives: Attractive Performance-Based Incentives
• Work Mode: Work from Office