International Voice Process Executive

Spes Staffing Solutions; Bengaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

Spes Staffing Solutions in Bengaluru is seeking an International Voice Process Executive for US Shift. The role requires handling international calls with excellent English communication and professional customer service.

You will manage inbound/outbound calls, resolve queries, and maintain records while adhering to company policies. Night shifts are included, and immediate joiners are preferred.

Qualifications

• Excellent English communication is mandatory.
• Strong verbal communication and active listening skills.
• Immediate joiners preferred.
• Willingness to work in rotational shifts or night shifts as required.

Responsibilities

• Handle inbound and/or outbound calls from US customers.
• Understand customer concerns and provide appropriate solutions.
• Communicate clearly and professionally in English.
• Resolve customer queries and ensure customer satisfaction.
• Maintain accurate records of customer interactions.
• Follow company policies, quality standards, and process guidelines.

Skills

Excellent English

Verbal communication

Active listening

Customer handling

Typing skills

Night shift readiness

Tools

Basic computer knowledge

Job description

Job Title: International Voice Process Executive US Shift

Department: Customer Support / Customer Service

We are looking for candidates with excellent English communication skills to handle international customer calls for US-based clients. The ideal candidate should have strong verbal communication, good listening skills, and the ability to handle customer queries professionally.

Key Responsibilities:

• Handle inbound and/or outbound calls from US customers.
• Understand customer concerns and provide appropriate solutions.
• Communicate clearly and professionally in English.
• Resolve customer queries and ensure customer satisfaction.
• Maintain accurate records of customer interactions.
• Follow company policies, quality standards, and process guidelines.

Required Skills:

• Excellent English communication skills (mandatory).
• Strong verbal communication and active listening skills.
• Good customer handling and problem-solving abilities.
• Professional attitude with a customer-focused approach.
• Basic computer knowledge and typing skills.
• Ability to work in US shifts, including night shifts.

Eligibility Criteria:

6 months and experienced candidates can apply.

• Good command of spoken English is mandatory.
• Willingness to work in rotational shifts or night shifts as required.
• Immediate joiners preferred.

Shift: US Shift / Night Shift

Job Location: Bangalore

Employment Type: Full-Time