International Voice Process Executive

Systechcorp Inc; Hyderabad; Sur place; INR 240 000 - 420 000; Plein temps

Résumé du poste

Systechcorp Inc in Hyderabad, India, is hiring for an International Voice Process role. You will handle customer interactions across phone, email, chat, and social media, providing accurate information and resolving issues with empathy.

Responsibilities include adhering to SOPs, maintaining CRM records, coordinating with other teams, and seeking opportunities to improve service quality. The ideal candidate excels in communication and problem solving.

Qualifications

• Handle customer interactions across multiple channels (phone, email, chat, social).
• Adhere to SOPs and update CRM records accurately.
• Resolve issues and escalate when needed; coordinate with other departments.
• Ensure data quality and generate reports on feedback and service metrics.
• Identify upsell/cCross-sell opportunities and contribute to retention.

Responsabilités

• Handle incoming queries via multiple channels and provide accurate information.
• Follow SOPs and maintain customer records in CRM.
• Resolve problems or escalate to appropriate teams for quick resolution.
• Collaborate with technical, billing or logistics to solve issues.
• Capture feedback for product/process improvements.

Connaissances

Communication skills

Customer service

CRM experience

Description du poste

Dear Candidate,

Greetings...!!!

We are looking for International Voice Process.

Job Description:

Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalated issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.