Voice Process Executive

Spearhead Professional; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Spearhead Professional in Gurugram is seeking a Customer Support Executive to handle inbound and outbound voice calls, delivering accurate and professional assistance.

The role emphasizes understanding customer concerns, identifying issues, and providing effective resolutions, with a focus on clear English communication, active listening, and problem-solving.

Candidates should adapt to rotational shifts and thrive in a target-driven environment.

Qualifications

• Excellent communication in English (written and spoken).
• Ability to understand customer concerns and identify issues.
• Strong problem-solving and active listening skills.

Responsibilities

• Handle inbound and outbound voice calls from customers and provide accurate and professional assistance.
• Understand customer concerns, identify the issue, and provide appropriate resolution or guidance.
• Identify recurring customer issues and share feedback with the relevant team.
• Maintain professional English communication, active listening and problem-solving skills.
• Adapt to rotational shifts and work effectively in a target-driven environment.

Skills

Voice calls

English communication

Active listening

Problem solving

Rotational shifts

Target-driven

Job description

Role & responsibilities

• Handle inbound and outbound voice calls from customers and provide accurate and professional assistance.
• Understand customer concerns, identify the issue, and provide appropriate resolution or guidance

• Identify recurring customer issues and share feedback with the relevant team.
• Maintain professional English communication, active listening and problem-solving skills.
• Adapt to rotational shifts and work effectively in a target-driven environment

Preferred candidate profile