International Voice Process Executive

Quess; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

Quess is hiring a Customer Support Executive for their Bengaluru location. The role involves handling inbound and outbound international customer calls, ensuring high customer satisfaction, and resolving queries. Candidates should possess 1–5 years of experience in a customer support environment and have excellent English communication skills. Immediate joiners are preferred, and education up to Intermediate or any graduate level is acceptable. This position is essential in maintaining the quality and efficiency of customer interactions.

Qualifications

• 1–5 years of experience in customer support, particularly in an international voice setting.
• Strong problem-solving skills and the ability to handle customer queries effectively.
• Immediate joiners are preferred.

Responsibilities

• Handle inbound and outbound international customer calls.
• Resolve queries and ensure high customer satisfaction.
• Document interactions in CRM systems.

Skills

Excellent English communication

Active listening

Problem-solving

Basic computer knowledge

Education

Intermediate / Any Graduate

Job description

Role & Responsibilities

Job Title: Customer Support Executive International Voice

Experience: 1–5 Years

Location: Bangalore

Notice Period: Immediate Joiners Preferred

Education: Intermediate / Any Graduate

Job Description

Handle inbound and outbound international customer calls, resolve queries, and ensure high customer satisfaction. Troubleshoot issues, provide accurate information, and document interactions in CRM systems. Meet defined SLAs, KPIs, and quality standards.

Key Skills

• Excellent English communication
• Active listening
• Problem‑solving
• Basic computer knowledge