International Voice Process Executive

NR Consulting; Thane, Navi Mumbai, Meerut; On-site; INR 350,000 - 520,000; Full time

Job summary

NR Consulting in Thane, India is seeking a customer service representative to handle calls from international customers with professionalism and courtesy.

You will understand customer requirements, recommend services and memberships, and build strong relationships through effective communication and active listening. You will resolve queries within defined SLAs, maintain CRM records, and coordinate with internal teams to ensure timely issue resolution and satisfaction.

Responsibilities

• Handle calls with international customers professionally and courteously.
• Understand customer requirements and recommend appropriate services and membership plans.
• Build strong customer relationships through effective communication and active listening.
• Resolve customer queries, concerns, and complaints within defined service levels.
• Maintain accurate customer records and update CRM systems after every interaction.
• Follow company policies, quality standards, and compliance guidelines.
• Coordinate with internal teams to ensure timely issue resolution and customer satisfaction.

Job description

Key Responsibilities

• Handle calls with international customers professionally and courteously.
• Understand customer requirements and recommend appropriate services and membership plans.
• Build strong customer relationships through effective communication and active listening.
• Resolve customer queries, concerns, and complaints within defined service levels.
• Maintain accurate customer records and update CRM systems after every interaction.
• Follow company policies, quality standards, and compliance guidelines.
• Coordinate with internal teams to ensure timely issue resolution and customer satisfaction.