International Voice Process - US/UK Process

Wsne Consulting; Gurugram District; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Salary upto 5 LPA

Lucrative Incentives

5 Days working

Rotational shifts

Rotational off

Cabs facilities

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram is hiring for an International Voice Process, ideal for freshers starting their career in the BPO sector. You will handle international calls, resolve queries, and maintain records while ensuring high customer satisfaction.

Applicants should have strong English communication, a customer-focused attitude, and flexibility for rotational shifts, including night shifts if required. Basic MS Office skills and teamwork are essential to meet targets.

Qualifications

• Good verbal communication in English.
• Customer-oriented with listening and problem-solving skills.
• Willingness to work in rotational night shifts if required.

Responsibilities

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries professionally and provide accurate information.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively in English with international customers.
• Follow company policies, process guidelines, and quality standards.
• Maintain accurate records of customer interactions.

Skills

Excellent English

Customer handling

Interpersonal skills

MS Office

Teamwork

Meeting targets

Job description

Job Description

We are hiring enthusiastic and customer-focused candidates for an International Voice Process. This is an excellent opportunity for freshers looking to start their careers in the BPO industry.

Key Responsibilities:

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries professionally and provide accurate information.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively in English with international customers.
• Follow company policies, process guidelines, and quality standards.
• Maintain accurate records of customer interactions.

Eligibility Criteria:

• Good verbal communication skills in English.
• Customer-oriented attitude with good listening and problem-solving skills.
• Willingness to work in rotational shifts, including night shifts, if required.

Required Skills:

• Excellent English communication.
• Customer handling and interpersonal skills.
• Basic MS Office and computer proficiency.
• Ability to work in a team and meet performance targets

Perks and Benefits

• Salary upto 5 LPA
• Lucrative Incentives
• 5 Days working
• Rotational shifts
• Rotational off
• Cabs facilities

Job Location : Gurugram