Walk-in || International Voice Process Executive

Chandigarh News; Chandigarh; On-site; INR 300,000 - 460,000; Full time

Job summary

Chandigarh News is seeking an Inbound Voice Analyst to handle US-based customer calls with a focus on sales and upselling. You will be the first point of contact, delivering courteous service, addressing inquiries, and capturing opportunities to promote products and services.

The role requires excellent English communication, willingness to work rotational shifts including evenings and weekends, and a bachelor's degree.

Qualifications

• Excellent verbal and written communication in English.
• Flexibility to work in rotational shifts, including evenings, weekends and holidays.
• Bachelor's degree preferred.

Responsibilities

• Answer inbound calls from US customers in a professional manner.
• Upsell products and services during conversations.
• Provide accurate information on pricing, promotions and offerings.
• Address objections with empathy and close the sale.
• Meet or exceed individual and team sales targets.
• Maintain up-to-date knowledge of products and industry trends.

Skills

English proficiency

Sales mindset

Customer service

Education

Bachelor's degree

Job description

Inbound Voice Analyst

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent verbal and written communication skills in English.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Bachelor's degree in any field is preferred.