International Voice Process Executive

Talent Acquaintance; Greater Noida; On-site; INR 200,000 - 320,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer service representative to handle inquiries, provide timely product information, and resolve issues with courtesy and professionalism.

The role requires strong communication, multitasking, and problem-solving abilities, complemented by solid computer skills and adaptability to changing priorities. A high school diploma is required, with a college degree preferred for advancement opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Analytical skills

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Computer systems

Software applications

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.