International voice process - Ecommerce Seller support (Pune)

Team Vertex Cosmos; Pune District; On-site; INR 223,000 - 335,000; Full time

Job summary

Transcom India in Pune is seeking Chat Support Executives to assist customers via chat, resolve queries, and deliver a seamless support experience.

Ideal candidates have excellent written English, strong customer service and problem-solving abilities, and are comfortable with rotational shifts. Basic computer skills and multitasking are required.

Qualifications

• Excellent written communication skills in English.
• Strong customer service and problem-solving abilities.
• Comfortable working in rotational shifts.
• Basic computer skills and the ability to multitask.

Responsibilities

• Handle customer queries through chat support.
• Resolve account, order, and process-related issues accurately and efficiently.
• Provide timely and effective resolutions while maintaining high service quality.
• Adhere to company policies, quality standards, and performance metrics.

Skills

Written English

Customer service

Problem solving

Rotational shifts

Basic computer skills

Multitasking

Education

Graduation not required

Job description

Job Title: Chat Support Executive - Ecommerce Support (Excellent Communication)

Company: Transcom India
Location: Pune
Shift: Rotational Shifts

Role & responsibilities

Transcom India is looking for enthusiastic and customer-focused individuals to join our team as Chat Support Executives. This role involves assisting customers through chat, resolving their queries efficiently, and delivering a seamless customer support experience.

Key Responsibilities

• Handle customer queries through chat support.
• Resolve account, order, and process-related issues accurately and efficiently.
• Provide timely and effective resolutions while maintaining high service quality.
• Ensure a positive customer experience by delivering professional and empathetic support.
• Adhere to company policies, quality standards, and performance metrics.

Eligibility Criteria

• Excellent written communication skills in English.
• Strong customer service and problem-solving abilities.
• Comfortable working in rotational shifts.
• Basic computer skills and the ability to multitask.

Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
UG: Graduation Not Required