Chat Support Executive - Ecommerce Support (Excellent Communication)

Team Vertex Cosmos; Pune District; On-site; INR 240,000 - 380,000; Full time

Job summary

Transcom India is seeking Chat Support Executives to assist customers via chat, resolving queries with accuracy and empathy. The role focuses on ecommerce-related support and maintaining high service standards in a fast-paced BPM/BPO environment.

Excellent English communication and multitasking abilities are essential, with rotational shifts and full-time permanent employment. Training and performance metrics guide daily tasks to ensure a seamless customer experience.

Qualifications

• Excellent written communication skills in English.
• Strong customer service and problem-solving abilities.
• Comfortable working in rotational shifts.
• Basic computer skills and the ability to multitask.

Responsibilities

• Handle customer queries through chat support.
• Resolve account, order, and process-related issues accurately and efficiently.
• Provide timely and effective resolutions while maintaining high service quality.
• Ensure a positive customer experience by delivering professional and empathetic support.
• Adhere to company policies, quality standards, and performance metrics.

Skills

Communication Skills

Customer Support

Voice Process

Chat Process

International BPO

Ecommerce Marketing

Ebay

E-commerce

International Process

Education

Graduation Not Required

Job description

Role & responsibilities

Job Title: Chat Support Executive - Ecommerce Support (Excellent Communication)

Company: Transcom India

Location: Pune

Shift: Rotational Shifts

Transcom India is looking for enthusiastic and customer-focused individuals to join our team as Chat Support Executives. This role involves assisting customers through chat, resolving their queries efficiently, and delivering a seamless customer support experience.

Key Responsibilities

• Handle customer queries through chat support.
• Resolve account, order, and process-related issues accurately and efficiently.
• Provide timely and effective resolutions while maintaining high service quality.
• Ensure a positive customer experience by delivering professional and empathetic support.
• Adhere to company policies, quality standards, and performance metrics.

Eligibility Criteria

• Excellent written communication skills in English.
• Strong customer service and problem-solving abilities.
• Comfortable working in rotational shifts.
• Basic computer skills and the ability to multitask.

Contact - 7559201031

Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
UG: Graduation Not Required

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

EducationUG: Graduation Not Required

Key Skills

Skills highlighted with ‘ are preferred keyskillsCommunication SkillsCustomer SupportVoice ProcessChat ProcessInternational BPOEcommerce MarketingEbayE-commerceInternational Processexecellent