Email and chat support - E Commerce Seller Support (Pune)

Team Vertex Cosmos; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Transcom India in Pune is seeking enthusiastic Chat Support Executives to assist customers via chat, resolve queries, and deliver a seamless support experience.

Candidates should have excellent English writing, strong customer service, and be comfortable with rotational shifts; basic computer skills and multitasking are required.

Qualifications

• Excellent written communication skills in English.
• Strong customer service and problem-solving abilities.
• Comfortable working in rotational shifts.
• Basic computer skills and the ability to multitask.

Responsibilities

• Handle customer queries through chat support.
• Resolve account, order, and process-related issues accurately and efficiently.
• Provide timely and effective resolutions while maintaining high service quality.
• Ensure a positive customer experience by delivering professional and empathetic support.
• Adhere to company policies, quality standards, and performance metrics.

Skills

Excellent written English

Customer service

Problem solving

Rotational shifts

Education

Graduation not required

Job description

Job Title: Chat Support Executive

Company: Transcom India
Location: Pune
Shift: Rotational Shifts

Role & responsibilities

Transcom India is looking for enthusiastic and customer-focused individuals to join our team as Chat Support Executives. This role involves assisting customers through chat, resolving their queries efficiently, and delivering a seamless customer support experience.

Key Responsibilities

• Handle customer queries through chat support.
• Resolve account, order, and process-related issues accurately and efficiently.
• Provide timely and effective resolutions while maintaining high service quality.
• Ensure a positive customer experience by delivering professional and empathetic support.
• Adhere to company policies, quality standards, and performance metrics.

Eligibility Criteria

• Excellent written communication skills in English.
• Strong customer service and problem-solving abilities.
• Comfortable working in rotational shifts.
• Basic computer skills and the ability to multitask.

Contact - 7559201031 HR Chandra

Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
UG: Graduation Not Required