International voice associate

Get Jobs India; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Get Jobs India is hiring an International Voice Associate to handle inbound and outbound calls for customers in international markets. This full-time, on-site role is based in Mumbai and requires adherence to scripts, processes, and quality standards.

The position offers collaboration with team leaders and opportunities to contribute feedback for process improvements. Freshers with strong communication skills may apply; a higher secondary or bachelor’s degree is desirable.

Qualifications

• Strong verbal English with clear pronunciation.
• Customer service and problem-solving skills to resolve queries quickly.
• Basic computer skills including CRM software, email, and data entry.
• Time management and organization to handle multiple calls and targets.
• Adaptability and teamwork across shifts and with supervisors.
• Freshers with strong communication skills may apply; 12th grade or bachelor’s degree desirable.

Responsibilities

• Handle inbound and outbound calls to international customers.
• Resolve customer issues and document interactions in the system.
• Follow scripts, processes, and maintain professional tone.
• Work in shifts aligned with international time zones.
• Collaborate with team leaders and participate in training sessions.

Skills

English communication

Customer service

Problem-solving

Time management

Adaptability & teamwork

Education

Higher secondary or Bachelor’s degree

Tools

CRM software

Email/data entry tools

Job description

Company Description

Get Jobs India is an HR consultancy and frontline hiring partner specializing in recruitment for leading multinational companies across multiple sectors. The firm works closely with client organizations as an extension of their hiring function, helping them identify and place professionals in roles that support business growth. With a strong presence in high-volume and frontline recruitment, Get Jobs India connects candidates with credible employers and stable opportunities. The consultancy focuses on building dependable, high-performing teams through a structured and professional hiring approach. Candidates and employers can reach the team for career opportunities or hiring support at [e-mail].

Role Description

The International Voice Associate will handle inbound and outbound calls to and from customers located in international markets, primarily supporting service, sales, or account-related queries. Day-to-day responsibilities include responding to customer questions, resolving issues, documenting interactions in the system, and adhering to defined call quality and compliance standards. The role involves working in shifts aligned with international time zones, following scripts and process guidelines while maintaining a professional, customer-focused tone. This is a full-time, on-site position based in Mumbai, requiring consistent collaboration with team leaders and adherence to performance targets. The associate may also support process improvements by sharing customer feedback and participating in training and coaching sessions.

Qualifications

• Candidates should possess strong verbal communication skills in English, including clear pronunciation, active listening, and the ability to converse confidently with international customers.
• Candidates should possess customer service and problem-solving skills, with the ability to manage queries, de-escalate concerns, and provide accurate information in a timely manner.
• Candidates should possess basic computer proficiency, including familiarity with CRM or call center software, email, and data entry tools.
• Candidates should possess time management and organizational skills, with the ability to handle multiple calls, meet productivity targets, and follow structured processes.
• Candidates should possess adaptability and teamwork skills, including openness to shift work aligned with global time zones and effective collaboration with supervisors and peers.
• Prior experience in international voice processes, BPO/customer support, or contact center roles is preferred but not mandatory; freshers with strong communication skills may also apply.
• A minimum educational qualification of higher secondary (12th grade) or a bachelor’s degree from a recognized institution is desirable.
• Willingness to work from the Mumbai office, adhere to company policies, and maintain a professional and inclusive work environment is required.