Customer Service Representative - India - Mumbai Voice

Foundever; Mumbai; On-site; INR 279,000 - 446,400; Full time

Benefits offered by this job

Home pickup and drop

Rotational week offs

Job summary

Foundever in Mumbai is looking for candidates to handle inbound calls and provide technical support to international customers. Ideal candidates should have excellent communication skills in English and a strong technical background.

This role offers flexible US rotational shifts and involves working five days a week with home pickup and drop services included.

Qualifications

• Age between 18 to 35 years.
• Minimum qualification of Intermediate or +2 equivalent.
• Freshers or graduates are eligible.

Responsibilities

• Answer inbound calls within client guidelines.
• Provide technical support to international customers.
• Work in flexible US rotational shifts.

Skills

Exceptional spoken skills in English

Strong technical knowledge (Hardware, Software, Networking)

Education

High school diploma or equivalent

Job description

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Job Details

• Age: 18 years to 35 years
• Minimum Qualification: Intermediate (or +2 equivalent).
• Maximum Qualification: Graduates (Undergrads can be considered but should not be regular college students)
• Experience: Any Under Grad or Graduate Freshers.
• Communication skills: Exceptional spoken skills in English.
• Shifts: Rotational shifts (Should be comfortable to work in all shifts)
• Salary: As per Market Standards

Any candidate applying for this position should be okay to work from the office.

Job Profile

• International Voice (Technical Support)
• Responsibility: Provide Technical Support to International Customers
• Shift Timings: Should be flexible to work in US Rotational Shifts.
• Desired Skills: Need Excellent Communication skills in English.
• Must-Haves: strong Technical Knowledge (Hardware, Software, and networking Concepts)
• Working Days: 5 days working
• Weekly Offs: 2 Week Offs (Rotational and Split)
• Transport: Home Pickup and Home Drop.
• Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Education

High school diploma or equivalent.

Experience Target

• Call Center experience a plus

Additional Information

The selected candidates should be able to join ASAP and have all documents handy for background verification.