Contact Center - International Voice Process Professional

Daya Consultancy Services; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

We are seeking professionals for the International Voice Process in our Contact Center team in Pune. You will handle international calls, resolve queries, and deliver high-quality customer service from our office.

Requirements include 1.5–4 years in International Voice or BPO, excellent English communication, and the ability to manage high call volumes with professionalism. This is a work-from-office role with possible rotational shifts.

Qualifications

• Experience in International Voice Process or BPO environment.
• Excellent verbal communication skills in English.
• Strong customer service and problem-solving abilities.
• Ability to handle high call volumes efficiently.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work in rotational shifts if required.

Responsibilities

• Handle inbound and outbound international customer calls.
• Provide solutions to customer queries and complaints.
• Maintain high standards of customer service and professionalism.
• Accurately document call details and update customer records.
• Meet daily performance and quality targets.
• Follow company policies and communication guidelines.
• Work collaboratively with team members and supervisors.

Skills

Verbal communication

Customer service

CRM familiarity

Call handling

Tools

CRM systems

Job description

Job Summary

Job Title: Contact Center - International Voice Process

Limited seats.

Location: Bangalore, Chennai, Hyderabad, Pune

Experience: 1.5 - 4 Years

Mode: Work From Office

Role Overview

We are looking for dynamic and customer-focused professionals for the International Voice Process in our Contact Center team. The candidate will be responsible for handling international customer calls, resolving queries, and delivering high-quality customer service.

Responsibilities

• Handle inbound and outbound international customer calls.
• Provide solutions to customer queries and complaints.
• Maintain high standards of customer service and professionalism.
• Accurately document call details and update customer records.
• Meet daily performance and quality targets.
• Follow company policies and communication guidelines.
• Work collaboratively with team members and supervisors.

Requirements

• Experience in International Voice Process or BPO environment.
• Excellent verbal communication skills in English.
• Strong customer service and problem-solving abilities.
• Ability to handle high call volumes efficiently.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work in rotational shifts if required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.