Technical Support Executive (International Voice Process)

Anisha Global Services; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Anisha Global Services is seeking a Technical Support Executive (International Voice Process) in Aundh, Pune. The role handles international voice-based support with an emphasis on excellent communication and basic troubleshooting skills.

The position is Full-Time with Night Shift and Rotational Week Offs, offering an opportunity to work with a global customer base and resolve issues within defined SLAs while maintaining high service standards.

Qualifications

• Excellent communication skills and a customer-first approach.
• Basic technical troubleshooting knowledge across hardware, software, and connectivity.
• Experience handling international customer queries over voice calls.

Responsibilities

• Provide technical support to international customers via voice calls.
• Diagnose and troubleshoot hardware, software, internet, email, and application-related issues.
• Guide customers through step-by-step solutions while maintaining excellent customer service.
• Escalate complex technical issues to the appropriate support teams.
• Document customer interactions and resolutions accurately in the ticketing system.
• Ensure customer satisfaction by resolving issues within the defined SLA.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Communication skills

Technical troubleshooting

International voice process

Tools

Ticketing system

Job description

Job Title: Technical Support Executive (International Voice Process)

Location: Aundh Pune

Experience: 0-3Yrs

Employment Type: Full-Time

Shift: Night Shift & Rotational Week Offs

Job Summary

We are looking for enthusiastic and customer-focused Technical Support Executive to join our International Voice Process. The ideal candidate should have excellent communication skills, basic technical troubleshooting knowledge, and experience in handling international customer queries over voice calls.

Key Responsibilities

• Provide technical support to international customers via voice calls.
• Diagnose and troubleshoot hardware, software, internet, email, and application-related issues.
• Guide customers through step-by-step solutions while maintaining excellent customer service.
• Escalate complex technical issues to the appropriate support teams.
• Document customer interactions and resolutions accurately in the ticketing system.
• Ensure customer satisfaction by resolving issues within the defined SLA.
• Meet quality, productivity, and customer satisfaction targets.