Front Office Executive - Ernakulam Treatment center

Vaidyaratnam Oushadhasala; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Job summary

Vaidyaratnam Oushadhasala in Kerala seeks a front office executive to greet patients, manage registrations, scheduling, and inquiries. You will handle calls and emails and coordinate with doctors to ensure smooth patient flow.

The candidate should be fluent in English, Hindi, and Malayalam, be extroverted and proactive, with basic MS Office skills, and a professional appearance to uphold a high standard of patient service.

Qualifications

• Excellent communication and interpersonal skills.
• Fluency in English, Hindi, and Malayalam is mandatory.
• Pleasant personality with strong customer service and relationship management skills.
• Extroverted, confident, proactive, and well-groomed with a positive attitude.
• Good knowledge of MS Office and basic computer applications.
• Ability to multitask and work effectively in a fast-paced environment.
• Local candidates are preferred.

Responsibilities

• Welcome and assist patients and visitors in a professional and courteous manner.
• Manage patient registration, appointments, and enquiries.
• Handle incoming calls, emails, and walk-in enquiries efficiently.
• Coordinate appointments with doctors and ensure smooth patient flow.
• Process billing, payments, and maintain front office records.
• Coordinate with internal departments to ensure a seamless patient experience.
• Maintain confidentiality of patient information and uphold service standards.
• Ensure the reception area is organized, professional, and patient-friendly.

Skills

English fluency

Hindi

Malayalam

Tools

MS Office

Job description

Key Responsibilities

• Welcome and assist patients and visitors in a professional and courteous manner.
• Manage patient registration, appointments, and enquiries.
• Handle incoming calls, emails, and walk-in enquiries efficiently.
• Coordinate appointments with doctors and ensure smooth patient flow.
• Process billing, payments, and maintain front office records.
• Coordinate with internal departments to ensure a seamless patient experience.
• Maintain confidentiality of patient information and uphold service standards.
• Ensure the reception area is organized, professional, and patient-friendly.

Skills & Requirements

• Excellent communication and interpersonal skills.
• Fluency in English, Hindi, and Malayalam is mandatory.
• Pleasant personality with strong customer service and relationship management skills.
• Extroverted, confident, proactive, and well-groomed with a positive attitude.
• Good knowledge of MS Office and basic computer applications.
• Ability to multitask and work effectively in a fast-paced environment.
• Local candidates are preferred.