International Inbound Customer Service Representative (Europe Operations)

WorkzApp; India; On-site; INR 257,000 - 335,000; Full time

Job summary

WorkzApp, operating in India, seeks an International Inbound Customer Service Representative for Europe Operations. The role focuses on handling inbound calls from European clients, delivering professional support, and logging interactions.

Freshers with 12th pass or graduates are welcome alongside candidates with 6+ months of inbound voice experience. You will work day shifts (11 AM to 11 PM), ensure service quality, and escalate complex issues as needed while maintaining CRM-driven records.

Qualifications

• Minimum 6 months of experience in international inbound voice/customer service (freshers with 12th pass or graduate education are welcome).
• Excellent English communication skills, both verbal and written.
• Ability to handle customer calls professionally and courteously.
• Basic computer literacy and proficiency with CRM tools.

Responsibilities

• Handle inbound customer calls from European clients with professionalism and courtesy.
• Resolve customer queries and issues efficiently while maintaining quality standards.
• Maintain accurate call logs and customer interaction records.
• Follow company protocols and standard operating procedures during interactions.
• Meet daily call handling targets and productivity metrics.
• Provide first-level technical or service support as required.
• Escalate complex issues to appropriate departments when necessary.

Skills

International inbound

English communication

Call handling

CRM tools

Problem solving

Education

12th pass or graduate

Bachelor's degree (nice to have)

Tools

CRM

Job description

# International Inbound Customer Service Representative (Europe Operations)Process Europe Operations·India Full-time48h response guarantee ₹23K – ₹30K/month 6 months to fresherResponds within 48 hours## About the roleAbout the Company Process Europe Operations is a leading international customer service provider specializing in handling customer interactions for European clients. With a focus on delivering exceptional support across multiple channels, the company builds strong customer relationships and maintains high service standards in the global marketplace. INTERNATIONAL HIRINGRole Overview This is a full-time position for an International Inbound Customer Service Representative supporting Europe Operations. You will handle inbound customer calls during day shift hours, providing excellent customer service to international clients. This role is ideal for both experienced professionals with 6+ months of inbound voice experience and freshers eager to launch their career in customer support.Key Responsibilities • Handle inbound customer calls from European clients with professionalism and courtesy • Resolve customer queries and issues efficiently while maintaining quality standards • Maintain accurate call logs and customer interaction records • Follow company protocols and standard operating procedures during customer interactions • Meet daily call handling targets and productivity metrics • Provide first-level technical or service support depending on client requirements • Escalate complex issues to appropriate departments when necessaryMust-Have Skills • Minimum 6 months of experience in international inbound voice/customer service (freshers with 12th pass or graduate education are also welcome) • Excellent English communication skills, both verbal and written • Ability to handle customer calls professionally and courteously • Basic computer literacy and proficiency with CRM tools • Strong listening and problem-solving abilities • Ability to work in a structured shift environment (11 AM to 11 PM)Good to Have • Bachelor's degree or higher educational qualification • Previous experience with European clients or time zone operations • Familiarity with customer service management systems • Multilingual capabilities (additional European languages) • Knowledge of international business etiquette and cultural sensitivityWhat You Will Gain • Exposure to international customer service standards and best practices • Development of strong English communication and interpersonal skills • Understanding of European business culture and client expectations • Career growth opportunities within a global operations environment • Professional certification through voice assessment (Versant) which enhances your resumeResume Keywords: International Inbound Customer Service, Europe Operations, Inbound Voice Support, Customer Service Representative, English Communication, Call Handling, Customer Interaction, CRM, Day Shift Operations, Quality Assurance, Versant Voice Test, Customer Support, Multichannel Support, Process Operations--- This role is listed on WorkzApp — India's hiring platform built for speed and transparency. Every employer on WorkzApp commits to responding within 48 hours. No ghosting. No silence. Apply with confidence at workzapp.inOpens ResumeWorkz with this job description pre filled## Skills & toolsInternational Inbound Customer ServiceEnglish CommunicationVoice SupportCustomer InteractionCall HandlingEurope Operations## Role detailsJob type Full-timeLocation IndiaSalary ₹23K – ₹30K/monthExperience 6 months to fresherPosted13h ago