Inbound Voice - US Healthcare (Fulltime)

WorkzApp; Mumbai; On-site; INR 360,000 - 480,000; Full time

Job summary

Wipro, a leading global IT and BPO services company, seeks an Inbound Voice Associate for US healthcare clients in Mumbai. This full-time role involves handling customer calls, providing accurate information, and maintaining call records. Rotational shifts, including night shifts, are required. Freshers welcomed; strong English communication is essential.

You will join a global customer support environment, with training and growth opportunities within Wipro's BPO and IT services divisions.

Qualifications

• Must-Have: Higher Secondary Certificate or Graduate degree.
• Strong English communication skills, verbal and written.
• Ability to handle inbound calls and provide customer support.
• Basic computer literacy; proficient with Windows operating systems.
• Patience and active listening skills.
• Willingness to work rotational shifts including night shifts.
• 0-2 years of experience; freshers welcome.

Responsibilities

• Handle inbound customer calls from US healthcare clients with professionalism.
• Provide accurate information and assist customers with healthcare-related queries.
• Document interactions and maintain detailed call records in the system.
• Follow SOPs and quality guidelines for all interactions.
• Resolve issues or escalate to appropriate departments as needed.
• Meet and exceed performance targets (call handling time, customer satisfaction).
• Participate in ongoing training to improve knowledge and skills.
• Maintain confidentiality and comply with healthcare privacy regulations.

Skills

HSC or Graduate degree

Strong English communication

Inbound call handling

Computer literacy

Patience and listening

Night shift readiness

Freshers welcome / 0-2 years

Education

HSC or Graduate degree

Tools

CRM tools

Windows OS

Call center software

Job description

Inbound Voice - US Healthcare (Fulltime)

Responds within 48 hours

About the role

About the Company Wipro is a leading global IT and business process services company serving clients across industries. The company is committed to delivering innovative solutions and fostering a dynamic work environment for its employees. Wipro's BPO division specializes in customer support and business process outsourcing services for international clients.

Role Overview This is a full-time inbound voice support position focused on handling customer calls for US-based healthcare clients. As an Inbound Voice Associate, you will be the first point of contact for customers, providing professional support and resolving their inquiries effectively. This role operates on a rotational shift schedule with immediate joining requirements.

Key Responsibilities • Handle inbound customer calls from US healthcare clients with professionalism and courtesy • Provide accurate information and assistance to customers regarding their healthcare-related queries • Document customer interactions and maintain detailed call records in the system • Follow standard operating procedures and quality guidelines for all customer interactions • Resolve customer issues promptly or escalate to appropriate departments as needed • Meet and exceed performance targets including call handling time and customer satisfaction metrics • Participate in ongoing training programs to enhance knowledge and skills • Maintain confidentiality and comply with healthcare privacy regulations

Must-Have Skills • HSC (Higher Secondary Certificate) or Graduate degree • Strong English communication skills, both verbal and written • Ability to handle inbound calls and provide customer support • Basic computer literacy and proficiency with Windows operating systems • Patience and excellent listening skills • Availability for rotational shifts including night shifts • 0-2 years of experience (freshers welcome)

Good to Have • Previous BPO or customer service experience • Familiarity with US healthcare terminology and systems • Experience with call center software and CRM tools • High school or graduate degree in any discipline • Knowledge of healthcare insurance processes

What You Will Gain • Practical experience in a global customer support environment with international clients • Professional development through structured training programs in call handling and healthcare knowledge • Exposure to US healthcare industry standards and best practices • Development of soft skills including communication, problem-solving, and customer empathy • Career growth opportunities within Wipro's BPO and IT services divisions

Resume Keywords: Inbound Voice Support, US Healthcare, Customer Service, BPO, Call Handling, Customer Support, Night Shift, English Communication, Call Center, Customer Satisfaction, Issue Resolution, CRM, Healthcare Support, Quality Assurance, Process Compliance

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Skills & tools

Inbound Voice Support Customer Service US Healthcare Knowledge Call Handling English Communication BPO Operations

Job type

Location