Inbound Process - Troubleshooting (Fulltime)

WorkzApp; Mumbai; On-site; INR 225,000 - 269,000; Full time

Job summary

WorkzApp India in Navi Mumbai (Airoli) is hiring for an inbound troubleshooting role. This full-time position focuses on diagnosing and resolving technical issues for customers during US business hours, with an onboarding process designed for quick joining.

The role offers hands-on experience in customer support, documentation of cases, and escalation to senior tech teams as needed. Fresh graduates or candidates with up to 6 months BPO experience are welcome to apply.

Qualifications

• Must have English communication skills and willingness to work in US hours.
• Freshers with graduation completed in 2021 or later, or up to 6 months BPO experience.
• Basic computer proficiency and familiarity with support systems.

Responsibilities

• Handle inbound customer calls and inquiries related to technical troubleshooting.
• Diagnose and resolve customer issues efficiently and professionally.
• Provide technical support and guidance to customers.
• Document and track issue resolution in system databases.
• Escalate complex issues to senior technical team members when necessary.

Skills

English fluency

Problem solving

Analytical skills

US shifts

Customer service

Basic IT skills

Education

High School Certificate

Graduation 2021+

Tools

CRM software

Ticketing systems

Job description

# Inbound Process - Troubleshooting (Fulltime)WorkzApp India·Navi Mumbai, Airoli Full-time48h response guarantee ₹22,150/month (In-Hand) 0-6 monthsResponds within 48 hours## About the roleAbout the Company The company is a professional BPO organization dedicated to delivering high-quality inbound process management and customer support services. With a focus on operational excellence and employee welfare, the company provides a structured environment for career growth and skill development in the customer support domain.Role Overview This is a full-time customer support position focused on inbound troubleshooting and technical issue resolution. You will be responsible for handling customer inquiries, diagnosing technical problems, and providing effective solutions during US business hours. The role offers immediate joining with a streamlined selection process.Key Responsibilities • Handle inbound customer calls and inquiries related to technical troubleshooting • Diagnose and resolve customer issues efficiently and professionally • Provide technical support and guidance to customers • Document and track issue resolution in system databases • Escalate complex issues to senior technical team members when necessary • Maintain consistent call quality and customer satisfaction metrics • Follow established protocols and processes during customer interactions • Participate in team meetings and training sessions to enhance skillsMust-Have Skills • High School Certificate (HSC) or Graduation from a recognized institution • Freshers with graduation passed in 2021 or later, OR minimum 6 months of BPO experience • Strong communication skills in English • Problem-solving and analytical abilities • Ability to work in US time zone shifts (4:30 PM - 1:30 AM) • Customer service orientation and patience • Basic computer proficiency and familiarity with support systemsGood to Have • Previous BPO or customer support experience • Technical background or IT knowledge • Experience with CRM or ticketing systems • Multilingual capabilities • Certification in customer service or technical supportWhat You Will Gain • Comprehensive technical troubleshooting and problem-solving expertise • Real-world experience in a professional customer support environment • Strong communication and interpersonal skill development • Exposure to US business processes and international client interaction • Career foundation in the BPO and customer support industry with clear progression opportunitiesResume Keywords: Inbound Troubleshooting, Technical Support, Customer Service, BPO Operations, Problem Resolution, Customer Support, Call Handling, Issue Diagnosis, Technical Issues, Communication Skills, Customer Satisfaction, Process Management, Support Systems, US Shift Operations, First-Level Support