Customer Service Representative (International Inbound Voice Process)

WorkzApp; India; In loco; INR 357.000 - 371.000; Tempo pieno

Descrizione del lavoro

IHC, a leading BPO, is hiring a Customer Service Representative for international inbound voice processes in India. You will handle global client inquiries, provide real-time support, and ensure high service standards.

This full-time role requires strong English communication, at least 6 months in an international voice role, and availability for early morning shifts. Join IHC to develop professional contact center skills and contribute to client satisfaction across markets.

Competenze

• Minimum 6 months experience in International Voice Process or similar customer service role.
• Excellent English communication skills (verbal and written).
• Ability to work on early morning shifts (3:30 AM - 12:30 PM or 4:30 AM - 1:30 PM during daylight saving).
• 12th Pass or Graduate education.
• Ability to handle inbound calls professionally and efficiently.
• Comfortable working in a structured, process-driven environment.

Mansioni

• Handle inbound voice calls from international customers with professionalism and courtesy.
• Resolve customer inquiries and provide appropriate solutions in real-time.
• Maintain accurate call documentation and follow established protocols.
• Adhere to quality standards and performance metrics.
• Follow IHC's standard operating procedures for international voice processes.
• Work assigned shifts including early morning timings as per schedule.
• Meet individual and team performance targets.
• Escalate complex issues to appropriate departments when necessary.

Conoscenze

International voice process

English communication

Call handling

Customer service

Inbound calls

Formazione

12th Pass or Graduate

Descrizione del lavoro

# Customer Service Representative (International Inbound Voice Process)IHC·India Full-time48h response guarantee ₹32,000 - ₹33,250/month 6 months - 1 yearResponds within 48 hours## About the roleAbout the Company IHC is a leading Business Process Outsourcing (BPO) organization specializing in international customer service and voice processes. With a focus on delivering excellence in customer communication, the company serves global clients across diverse industries through dedicated, professional teams. INTERNATIONAL HIRINGRole Overview This is a full-time position for a Customer Service Representative handling international inbound voice calls. You will be responsible for managing customer inquiries, providing support, and ensuring excellent service delivery to international clients. The role requires strong English communication skills and experience with international voice processes in a professional call center environment.Key Responsibilities • Handle inbound voice calls from international customers with professionalism and courtesy • Resolve customer inquiries and provide appropriate solutions in real-time • Maintain accurate call documentation and follow established protocols • Adhere to quality standards and performance metrics • Follow IHC's standard operating procedures for international voice processes • Work assigned shifts including early morning timings as per schedule • Meet individual and team performance targets • Escalate complex issues to appropriate departments when necessaryMust-Have Skills • Minimum 6 months experience in International Voice Process or similar customer service role • Excellent English communication skills (verbal and written) • Ability to work on early morning shifts (3:30 AM - 12:30 PM or 4:30 AM - 1:30 PM during daylight saving) • 12th Pass or Graduate education • Ability to handle inbound calls professionally and efficiently • Comfortable working in a structured, process-driven environmentGood to Have • Experience with multiple international markets or regions • Familiarity with BPO industry standards and practices • Previous experience with call center management systems • Multilingual capabilities • Certification or training in customer service excellenceWhat You Will Gain • Exposure to international business processes and global customer communication standards • Development of professional English communication and soft skills through daily interactions • Understanding of customer service best practices and quality assurance in a professional BPO environment • Career progression opportunities within IHC's growing customer service division • Structured work schedule with clearly defined shifts and consistent incomeResume Keywords: Customer Service Representative, International Voice Process, Inbound Call Handling, Customer Support, English Communication, BPO, Call Center, Quality Assurance, Customer Service Excellence, International Customers, Process Documentation, Call Management, Professional Communication, Shift-Based Work--- This role is listed on WorkzApp — India's hiring platform built for speed and transparency. Every employer on WorkzApp commits to responding within 48 hours. No ghosting. No silence. Apply with confidence at workzapp.inOpens ResumeWorkz with this job description pre filled## Skills & toolsCustomer ServiceInternational Voice ProcessEnglish CommunicationCall HandlingCustomer SupportInbound Voice Support## Role detailsJob type Full-timeLocation IndiaSalary ₹32,000 - ₹33,250/monthExperience 6 months - 1 yearPosted13h ago