International Voice Process – French (Full-time)

WorkzApp; Thane; On-site; INR 300,000 - 420,000; Full time

Job summary

WorkzApp in Thane, India is seeking a dedicated professional for an International Voice Process role focusing on roster management for airport staff. You will handle French inbound and outbound calls, update schedules, and respond to inquiries in a fast-paced, 24/7 environment.

The role requires French at B2, strong Excel skills, and the ability to multitask across departments. A 24/7 shift pattern and multilingual communication will be part of daily operations.

Qualifications

• French language certification at B2 level or above.
• Advanced Microsoft Excel proficiency including formulas, pivot tables, and data analysis.
• Experience handling inbound and outbound calls in a professional environment.
• Excellent verbal and written communication skills in English and French.
• Ability to work in 24/7 rotational shifts and adapt to changing schedules.

Responsibilities

• Handle inbound and outbound calls in French for airport staff roster management and coordination.
• Manage and update staff scheduling records using Excel functions.
• Respond to staff inquiries regarding rosters, shifts, and scheduling changes.
• Maintain documentation and data entry for roster management systems.
• Escalate complex issues to senior management as needed.
• Ensure compliance with roster management protocols and SOPs.

Skills

French language B2+

Advanced Excel

Inbound/Outbound calls

English/French communication

Shift rotation readiness

SVAR assessment 65+

Education

HSC or Graduate

Tools

CRM systems

Job description

International Voice Process – French (Full-time)

WorkzApp India · Thane

Responds within 48 hours

About the role

About the Company

This organization specializes in providing comprehensive roster management and staffing solutions for airport operations. They handle critical communication processes for airport staff coordination, ensuring seamless operational efficiency. The company is committed to delivering excellence through a multilingual, customer-focused workforce.

Role Overview

This is a full-time International Voice Process role focused on roster management for airport staff. You will handle both inbound and outbound calls, managing staff schedules, inquiries, and operational communications in French. The position offers a dynamic 24/7 rotational shift environment with opportunities to work across multiple departments.

Key Responsibilities

Handle inbound and outbound calls in French for airport staff roster management and coordination Manage and update staff scheduling records using advanced Excel functions Respond to staff inquiries regarding rosters, shifts, and scheduling changes Maintain accurate documentation and data entry for roster management systems Assist with multilingual communication for international airport operations Escalate complex issues to senior management as needed Ensure compliance with roster management protocols and standard operating procedures Contribute to improving call handling efficiency and customer satisfaction metrics

Must-Have Skills

6+ months of proven experience handling inbound and outbound calls in a professional environment French language certification at B2 level or above Advanced Microsoft Excel proficiency including formulas, pivot tables, and data analysis Excellent verbal and written communication skills in English and French HSC (High School Certificate) or Graduate qualification Ability to work in 24/7 rotational shifts and adapt to changing schedules Minimum SVAR assessment score of 65

Good to Have

Previous experience in airport operations or airline industry Knowledge of roster management software or HRMS platforms Multilingual capabilities beyond French and English Customer service excellence certifications Experience with CRM systems

What You Will Gain

Develop advanced proficiency in French language business communication through daily international interactions Gain expertise in roster management systems and airport operations workflows Build strong Excel and data management skills applicable across industries Experience working in a 24/7 global operations environment with international exposure Career growth opportunities in customer support, operations management, or multilingual team lead roles

Resume Keywords:

French Language B2, Inbound Outbound Calls, Roster Management, Advanced Excel, Airport Operations, Customer Support, Call Center, Multilingual Communication, Shift Management, Data Entry, Staff Coordination, SVAR Assessment, International Voice Process, Customer Service, Scheduling

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Skills & tools

French Language B2+ Inbound and Outbound Calls Advanced Excel Customer Communication Roster Management Call Handling