International Voice Process - Customer Support

Trigent Software; Gurugram District, Bengaluru; Sur place; INR 360 000 - 672 000; Plein temps

Avantages offerts par ce poste

Night shift

Two-way cab

Résumé du poste

Trigent Software is hiring for an International Voice Process with Bangalore/Gurugram work locations. Salary up to 6.7 LPA. Experience 1–5 years. Night shift with two-way cab facility. Immediate joiners needed. Work hours align with United States time zones and rotating schedules.

The role involves high-quality Tier 2 support, handling inbound calls/emails/chats, and ensuring 100% issue resolution and customer satisfaction. Joiners will work from office in rotating shifts.

Qualifications

• Ability to utilize customer service tools to complete transactions using a ticketing system (Service Now preferred), ERP systems and MS Office.
• Good technical aptitude with ability to learn quickly.
• Excellent verbal and written communication skills.

Responsabilités

• Receive inbound Calls/Emails/Chats and log cases in required tools.
• Provide recruitment support to candidates as per defined processes.
• Guide customers on self-service portal navigation.
• Ensure security verifications per company policies and GDPR.
• Place outbound calls as required in line with client/company guidelines.
• Maintain high call/data quality and meet SLAs.
• Contribute to the team through open communication with peers/supervisors.
• Follow all policies and procedures.
• Update process repositories with current information (DTPs/Knowledgebase/SharePoint).
• Maintain regular attendance per policy.
• Minimize customer complaints and escalations through excellent service and call control.

Connaissances

Ticket Tracking System

ERP systems

Microsoft Office

Communication skills

Technical aptitude

Outils

Service Now

Description du poste

HIRING FOR LEADING MNC!!! International Voice Process !!!

Work Location - Bangalore / Gurugram

Salary - Upto 6.7LPA

Experience - 1yr - 5yrs

Night shift with two way cab facility provided

Looking for Immediate Joiners!!!!!!!!

Working Hours:

• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
• Overall, Purpose of Job
• Provide high-quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills

Experience Profile

Personal Attributes

• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive Attitude
• Quick Learner
• Punctual and Disciplined
• Good Communication skills
• Customer Focussed
• Results driven
• High standards of Integrity
• Attention to detail

Work mode : Work from Office

Key Details Discussed:

• Position Title: Customer Services - Customer Service Representative
• Salary: INR-3,60,000-6,72,000/ Yearly
• Notice Period: N/A