Hiring Freshers | International Voice Process | Customer Service

JobShop; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Attractive salary package with Incent

Growth opportunities in internationalB

Job summary

JobShop in Bangalore is seeking a Customer Support Executive for an International Voice Process. You will handle global customer interactions, resolve concerns, and maintain CRM records while delivering high-quality service.

The role offers US/UK rotational shifts and growth opportunities in the international BPO sector. The candidate should have fluent English, strong customer handling skills, and the ability to work in a fast-paced environment.

Qualifications

• Fluent verbal and written English is required.
• Strong customer handling skills.
• Good problem-solving and conflict resolution abilities.
• Solid interpersonal and listening skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Understand customer concerns through active listening and provide solutions.
• Build positive customer relationships while ensuring high customer satisfaction.
• Resolve queries related to accounts, services, billing, or processes.
• Maintain accurate documentation of customer interactions in CRM/tools.
• Manage expectations and resolve conflicts effectively.
• Coordinate with internal teams for quick issue resolution.
• Deliver excellent customer service while meeting quality and productivity targets.

Skills

Fluent English

Customer handling

Listening skills

Problem solving

Interpersonal skills

Adaptability

Tools

CRM software

Job description

WARM GREETINGS FROM JobShop!!

We are hiring for an International Voice Process for leading global companies. Excellent opportunity for experienced candidates looking to build a career in customer support.

Job Role:

Customer Support Executive International Voice Process

Location:

Bangalore

Salary:

3.5 LPA 5 LPA + Incentives

Shift:

US / UK / Rotational Shifts

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally
• Understand customer concerns through active listening and provide appropriate solutions
• Build positive customer relationships while ensuring high customer satisfaction
• Resolve customer queries related to accounts, services, billing, or process-related concerns
• Maintain accurate documentation of customer interactions in CRM/tools
• Manage customer expectations and resolve conflicts effectively
• Coordinate with internal teams for quick issue resolution
• Deliver excellent customer service while meeting quality and productivity targets

Skills Required:

• Fluent verbal and written English communication
• Strong customer handling skills
• Problem-solving and conflict resolution abilities
• Good interpersonal and listening skills
• Ability to work in a fast-paced environment

Perks & Benefits:

• Attractive salary package with incentives
• Growth opportunities in the international BPO sector
• Rotational week offs
• Dynamic and professional work environment