International Financial Analyst

HTI Manpower Outsoursing Services; Gurugram District; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Night shift allowance

incentives

cab facility

Job summary

HTI Manpower Outsoursing Services in Gurugram is seeking a candidate to handle US customer support calls, address inquiries, and resolve complaints, delivering exceptional service. The role is on-site with night shifts only and requires a graduate with strong English skills.

Prior voice/BPO experience is preferred, and a night shift allowance is offered. Responsibilities include maintaining high customer satisfaction and creating a positive support experience for customers in the US market.

Qualifications

• Graduate with excellent written and verbal English.
• Knowledge of customer service principles, attention to detail, multitasking.
• Prior voice/BPO or US customer support experience preferred.

Responsibilities

• Make and receive calls from USA customers, respond to inquiries, resolve complaints and provide support.
• Maintain customer satisfaction and create a positive customer experience.

Skills

English proficiency

Customer service mindset

Education

Graduate degree

Job description

Make and receive calls from USA customers, respond to inquiries, resolve complaints and provide support. Maintain customer satisfaction and create a positive customer experience. On-site role in Gurugram, night shifts only.

Required Candidate profile

Graduate with excellent written and verbal English. Knowledge of customer service principles, attention to detail, multitasking. Prior voice/BPO or US customer support experience preferred.

Perks and benefits

• Night shift allowance
• incentives
• cab facility