Financial Analyst

Dignifyd; Gurugram District; On-site; INR 240,000 - 320,000; Full time

Benefits offered by this job

Cab facility (Gurugram)

Job summary

Dignifyd is hiring for an International Voice Process Associate in Gurugram. You will handle inbound and outbound calls from US customers, respond to queries, and resolve issues to deliver end-to-end support.

The role requires excellent English communication, strong customer-handling and problem-solving skills, and willingness to work night shifts from Gurugram. A Bachelor’s or Master’s degree is preferred.

Qualifications

• Minimum 1 year of experience in an international voice process.
• Excellent English communication skills (verbal and written).
• Strong customer-handling and problem-solving abilities.
• Willingness to work night shifts and from Gurugram.

Responsibilities

• Handle inbound and outbound calls from customers in the USA.
• Respond to customer queries promptly and professionally.
• Resolve customer complaints and provide effective solutions.
• Deliver end-to-end customer support and ensure customer satisfaction.
• Create a positive customer experience through clear communication.

Skills

Excellent English communication

Customer-handling

Problem-solving

Willingness to work night shifts

Education

Bachelor’s or Master’s degree

Job description

• Handle inbound and outbound calls from customers in the USA.
• Respond to customer queries promptly and professionally.
• Resolve customer complaints and provide effective solutions.
• Deliver end-to-end customer support and ensure customer satisfaction.
• Create a positive customer experience through clear communication.

Qualifications

• Minimum 1 year of experience in an international voice process.
• Excellent English communication skills (verbal and written).
• Strong customer-handling and problem-solving abilities.
• Willingness to work night shifts and from Gurugram.
• Bachelor’s or Master’s degree in any discipline.
• Both-side cab facility (limited to Gurgaon).