International customer support voice professional

wroots global pvt ltd; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Wroots global consultancy is hiring for an international voice process role. The position welcomes freshers as well as candidates with up to 5 years of experience, focusing on handling customer queries and maintaining high-quality service.

The role emphasizes professional communication, adherence to process guidelines, and meeting productivity targets, with opportunities to grow in a dynamic outsourcing environment.

Qualifications

• Fresher to 5 years of experience in international voice process.
• Good communication and customer handling skills.

Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Assist customers with process-related questions and concerns.
• Maintain professional communication and ensure customer satisfaction.
• Record customer interactions accurately in the system.
• Follow defined process guidelines and quality standards.
• Escalate complex issues to the concerned team when required.
• Meet assigned productivity and quality targets.

Job description

Hellow job seekers!

Heres an exciting offer from Wroots global consultancy.

We are hiring for international voice process

for fresheres as well as experience upto 1 to 5yrs

Key Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Assist customers with process-related questions and concerns.
• Maintain professional communication and ensure customer satisfaction.
• Record customer interactions accurately in the system.
• Follow defined process guidelines and quality standards.
• Escalate complex issues to the concerned team when required.
• Meet assigned productivity and quality targets.