Customer Service | Fresher & Exp | 3-5 LPA | BLR | WFO

JobShop; Bengaluru; Presencial; INR 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive incentives

Growth opportunities

Rotational week offs

Dynamic environment

Descripción de la vacante

JobShop in Bangalore is hiring for an International Voice Process to join the dynamic international BPO sector. You will handle voice-based customer interactions, resolve inquiries, and build strong customer relationships in a fast-paced environment.

The role offers an attractive salary package with incentives and growth opportunities, with rotational week offs and a professional work setting. US/UK shifts provide exposure to global customers and processes.

Formación

• Fluent verbal and written English communication.
• Strong customer handling skills.
• Problem-solving and conflict resolution abilities.
• Good interpersonal and listening skills.
• Ability to work in a fast-paced environment.

Responsabilidades

• Handle inbound and outbound customer interactions professionally.
• Understand customer concerns through active listening and provide appropriate solutions.
• Build positive customer relationships while ensuring high customer satisfaction.
• Resolve customer queries related to accounts, services, billing, or process-related concerns.
• Maintain accurate documentation of customer interactions in CRM/tools.
• Manage customer expectations and resolve conflicts effectively.
• Coordinate with internal teams for quick issue resolution.
• Deliver excellent customer service while meeting quality and productivity targets.

Conocimientos

Fluent English

Customer handling

Problem solving

Interpersonal skills

Fast-paced work

Descripción del empleo

WARM GREETINGS FROM JobShop!!

We are hiring for an International Voice Process for leading global companies. Excellent opportunity for experienced candidates looking to build a career in customer support.

Customer Support Executive International Voice Process

Location:

Bangalore

Salary:

3.5 LPA 5.5 LPA + Incentives

Shift:

US / UK / Rotational Shifts

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally
• Understand customer concerns through active listening and provide appropriate solutions
• Build positive customer relationships while ensuring high customer satisfaction
• Resolve customer queries related to accounts, services, billing, or process-related concerns
• Maintain accurate documentation of customer interactions in CRM/tools
• Manage customer expectations and resolve conflicts effectively
• Coordinate with internal teams for quick issue resolution
• Deliver excellent customer service while meeting quality and productivity targets

Skills Required:

• Fluent verbal and written English communication
• Strong customer handling skills
• Problem-solving and conflict resolution abilities
• Good interpersonal and listening skills
• Ability to work in a fast-paced environment

Perks & Benefits:

• Attractive salary package with incentives
• Growth opportunities in the international BPO sector
• Rotational week offs
• Dynamic and professional work environment