International Customer Support Professional

wroots global pvt ltd; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Wroots Global Pvt Ltd in Bengaluru is seeking candidates for a customer support role, exciting opportunities for both fresher and experienced candidates.

You will handle queries, assist with process questions, maintain professional communication, record interactions, follow guidelines, escalate when needed, and strive to meet productivity and quality targets.

Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Assist customers with process-related questions and concerns.
• Maintain professional communication and ensure customer satisfaction.
• Record customer interactions accurately in the system.
• Follow defined process guidelines and quality standards.
• Escalate complex issues to the concerned team when required.
• Meet assigned productivity and quality targets.

Job description

Exciting job opportunities for both fresher and experienced candidates

Key Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Assist customers with process-related questions and concerns.
• Maintain professional communication and ensure customer satisfaction.
• Record customer interactions accurately in the system.
• Follow defined process guidelines and quality standards.
• Escalate complex issues to the concerned team when required.
• Meet assigned productivity and quality targets.