International customer support voice professional

wroots global pvt ltd; Bangalore Rural; On-site; INR 240,000 - 360,000; Full time

Job summary

Wroots Global Consultancy is hiring for an international voice process role in Bangalore, India. The position welcomes freshers as well as candidates with 1–5 years of experience. You will handle customer queries, provide resolutions, and maintain professional communication to ensure customer satisfaction.

Responsibilities include following process guidelines, recording interactions, and escalating complex issues when needed, while meeting productivity and quality targets.

Qualifications

• Strong communication and active listening skills to handle customer queries.
• Ability to follow process guidelines and maintain quality.
• Capacity to escalate issues when needed.

Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Assist customers with process-related questions and concerns.
• Maintain professional communication and ensure customer satisfaction.
• Record customer interactions accurately in the system.
• Follow defined process guidelines and quality standards.
• Escalate complex issues to the concerned team when required.
• Meet assigned productivity and quality targets.

Skills

Customer service

Communication

Query resolution

Process adherence

Job description

Hellow job seekers!

Heres an exciting offer from Wroots global consultancy.

We are hiring for international voice process

for fresheres as well as experience upto 1 to 5yrs

Key Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Assist customers with process-related questions and concerns.
• Maintain professional communication and ensure customer satisfaction.
• Record customer interactions accurately in the system.
• Follow defined process guidelines and quality standards.
• Escalate complex issues to the concerned team when required.
• Meet assigned productivity and quality targets.